Refunds, Returns & Exchanges

Last Updated: June 2026

 

At Tote Chaos, we want you to love your new tote bag. Every order is carefully produced and inspected before it’s shipped, but if something isn’t quite right, we’re here to help.

 

Returns

 

Because many of our products are made to order, we do not accept returns for:

  • Change of mind

  • Ordering the wrong design

  • Ordering the wrong quantity

  • Accidental purchases

  • Personal preference after delivery

Please double-check your order before completing your purchase.

 

Damaged, Defective or Incorrect Orders

 

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • With a printing fault

please contact us within 14 days of delivery.

 

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once reviewed, we’ll happily arrange a replacement or refund where appropriate.

 

Exchanges

We currently do not offer exchanges for:

  • Different designs

  • Change of mind

  • Customer ordering mistakes

If your product arrives damaged or incorrect, we’ll replace it at no additional cost.

 

Refunds

 

Approved refunds will be processed back to your original payment method.

Please allow 5–10 business days for your financial institution to complete the transaction after your refund has been issued.

Shipping charges are generally non-refundable unless the return is the result of our error.

 

Lost Packages

 

If your tracking shows your order has been delayed, please allow a little extra time, as shipping carriers can occasionally experience unexpected delays.

If your package appears to be lost, contact us and we’ll work with the shipping provider to investigate and help find the best solution.

 

Incorrect Shipping Address

 

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is supplied and your order has already been processed or shipped, we may not be able to recover or replace the package.

Please contact us immediately if you notice an address error after placing your order.

 

Order Cancellations

 

Orders may be cancelled only if production has not yet begun.

Once your order has entered production, it can no longer be cancelled, as each item is made specifically for you.

 

How to Request a Return or Refund

 

Simply contact our support team through our Contact page with:

  • Your order number

  • Your name

  • A description of the issue

  • Photos if applicable

We’ll review your request and respond as quickly as possible.

 

Our Promise

 

We genuinely want every customer to have a great experience with Tote Chaos.

If we’ve made a mistake, we’ll make it right.

If the postal service has decided to take your tote on an unexpected world tour, we’ll help however we can.

Thanks for supporting a small creative business—we appreciate every order.